Computer Systems training
Systems from another site/no first-hand experience
Training material dry (almost all step-action charts)
Shortened time frame (four days to give what had been an eight-day training)

So, knowing this had the potential to be the MOST boring class of all time, I borrowed a couple of concepts from making workplace play space. Here were the two really stand out, in hindsight:
1) We started each day with a “warming up” activity (the class’s favorite was the one-word story game). This helped us start each day with everyone in a positive place – and with their brains shaking off the early morning doldrums.
2) I had the participants assist me in creating visual charts (emphasizing different colors, key phrases, steps, etc) as we were going through the systems. This allowed us to create a picture-based representation of the things we were learning about the systems. I was told at the close of training that these pict-o-charts really helped cement key steps and processes.